Job Description
Manage inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products if they arise
Build sustainable relationships and engage patients by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Feedback collection
Follow communication "scripts" when handling different topics
Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products if they arise
Build sustainable relationships and engage patients by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Feedback collection
💡 Quick Summary
Seeking a career-building opportunity? The Customer support executive position is now open for candidates interested in the BPO Jobs sector. This role in Janakpuri offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
