Job Description
We are looking for a Customer Support Executive with strong exposure to NBFC operations. The role involves handling customer queries, supporting operational processes, and ensuring compliance with NBFC and RBI guidelines while delivering high-quality customer service.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and messages related to NBFC products and services.
Respond to customer queries regarding accounts, transactions, repayments, documentation, and processes.
Assist customers with onboarding, KYC documentation, and process-related guidance as per RBI norms.
Coordinate with internal teams such as sales, credit, operations, risk, and finance for timely issue resolution.
Maintain accurate records of customer interactions, complaints, and follow-ups in CRM or internal systems.
Ensure adherence to defined TATs, service quality standards, and NBFC compliance requirements.
Escalate customer grievances in line with internal escalation and grievance redressal mechanisms.
Support operational activities including data entry, report updates, and documentation tracking.
Ensure confidentiality and secure handling of customer data at all times.
Assist during audits, compliance checks, and internal reviews when required.
Requirements & Skills
Graduate in any discipline (commerce or finance preferred).
0-1 year of experience in customer support; experience in NBFC, banking, or financial services is an advantage.
Good understanding of customer service processes in a regulated financial environment.
Strong verbal and written communication skills.
Basic knowledge of KYC, loan processes, and repayment cycles is preferred.
Proficiency in MS Excel, email, and CRM systems.
Ability to multitask and work under pressure while maintaining accuracy.
Customer-centric mindset with strong attention to detail.
What We Offer
Exposure to NBFC operations and financial services
Career growth opportunities
Professional and compliance-driven work environment
How to Apply
Key Responsibilities
Handle inbound and outbound customer calls, emails, and messages related to NBFC products and services.
Respond to customer queries regarding accounts, transactions, repayments, documentation, and processes.
Assist customers with onboarding, KYC documentation, and process-related guidance as per RBI norms.
Coordinate with internal teams such as sales, credit, operations, risk, and finance for timely issue resolution.
Maintain accurate records of customer interactions, complaints, and follow-ups in CRM or internal systems.
Ensure adherence to defined TATs, service quality standards, and NBFC compliance requirements.
Escalate customer grievances in line with internal escalation and grievance redressal mechanisms.
Support operational activities including data entry, report updates, and documentation tracking.
Ensure confidentiality and secure handling of customer data at all times.
Assist during audits, compliance checks, and internal reviews when required.
Requirements & Skills
Graduate in any discipline (commerce or finance preferred).
0-1 year of experience in customer support; experience in NBFC, banking, or financial services is an advantage.
Good understanding of customer service processes in a regulated financial environment.
Strong verbal and written communication skills.
Basic knowledge of KYC, loan processes, and repayment cycles is preferred.
Proficiency in MS Excel, email, and CRM systems.
Ability to multitask and work under pressure while maintaining accuracy.
Customer-centric mindset with strong attention to detail.
What We Offer
Exposure to NBFC operations and financial services
Career growth opportunities
Professional and compliance-driven work environment
How to Apply
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive - NBFC Background position is now open for candidates interested in the Bank Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
