Customer Support Executive

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Customer Support Executive

K

Krishna Enterprises ... Hiring For MNC

New Delhi, Delhi

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4 hours ago

Full–time

• Handling Customer Inquiries:

• Responding to customer questions and concerns through various communication channels (calls, emails, live chat).

• Providing accurate and helpful information about products or services.

• Issue Resolution:

• Resolving customer complaints promptly and efficiently.

• Identifying solutions to address customer issues and ensuring their satisfaction.

• Record Keeping:

• Maintaining accurate records of customer interactions and transactions.

• Documenting details of inquiries, complaints, and resolutions.

• Consistency and Quality:

• Following communication scripts and procedures to ensure consistent and high-quality service.

• Collaborating with team members and supervisors to meet performance targets and goals