Customer Support Executive ( Non-voice Process) Fresher Job

Job description

Welcome to The Elite Job, a renowned name in the industry dedicated to providing exceptional opportunities for career growth. As a leading player in [industry sector], our commitment to excellence has made us a preferred choice for both clients and employees alike.

Position: Customer Support Executive (Non-voice Process) - Fresher

Job Responsibilities:

• Client Interaction: Engage with customers in a professional and courteous manner to address their queries and concerns through non-voice channels.

• * Problem Resolution: Efficiently troubleshoot and resolve customer issues, ensuring timely and satisfactory solutions.

• * Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference.

• * Product Knowledge: Stay updated on company products and services to provide accurate information to customers.

• * Collaboration: Work closely with cross-functional teams to ensure a seamless customer experience.

• Required Skills:

• Communication Skills: Excellent written and verbal communication skills in English.

• * Customer-Centric Approach: A passion for delivering exceptional customer service.

• * Problem-Solving: Ability to analyze and resolve customer issues efficiently.

• * Adaptability: Flexibility to work in a dynamic environment and adapt to changing priorities.