Job Description
Completing end to end Targets.
Outbound call process (min. 100 - 150 calls in a day).
Fetching out References.
Completing 2 hours connected call duration by the day end.
Responsible for the student Help / issues over calls.
Grievance handling / query handling based on the academics and curriculum.
Fetching out References and taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods / tools. Handle student complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
Outbound call process (min. 100 - 150 calls in a day).
Fetching out References.
Completing 2 hours connected call duration by the day end.
Responsible for the student Help / issues over calls.
Grievance handling / query handling based on the academics and curriculum.
Fetching out References and taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods / tools. Handle student complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Education Jobs sector. This role in Udaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
