Customer Support Executive - Voice Process (Domestic and International BPO)

Job Title: Customer Support Executive – Voice Process (Domestic & International BPO)

Location: Onsite/Remote (Based on role availability)

Job Type: Full-Time / Part-Time / Rotational Shifts

Experience Level: Entry-Level to Experienced

We are hiring Customer Support Executives for voice-based roles in both Domestic and International BPO operations. If you have strong communication skills and enjoy solving customer issues in real time, this is a great opportunity to work in a dynamic call center environment with career growth potential.

Key Responsibilities
• Handle inbound and outbound voice calls for customer support (Domestic/International process)
• Resolve customer queries, complaints, or requests efficiently and professionally
• Maintain accurate call logs and update CRM systems with call information
• Escalate unresolved issues to appropriate departments or supervisors
• Meet or exceed daily targets related to call handling time, resolution rate, and customer satisfaction
• Follow communication scripts and company policies during interactions
• Provide timely follow-ups to ensure customer satisfaction
• Stay updated on product knowledge and system changes to provide accurate support

Requirements
• High school diploma or equivalent (Graduates preferred)
• Excellent verbal communication skills in English (and regional languages for domestic roles)
• Prior BPO or call center experience is a plus, but not mandatory for entry-level roles
• Ability to work in rotational shifts (including night shifts for international process)
• Basic computer literacy and familiarity with CRM tools or call center systems
• Calm and customer-focused attitude, especially under pressure
• Good listening skills and ability to solve problems quickly

What We Offer
• Attractive Salary Packages: Including performance-based incentives and shift allowances
• Training & Development: Paid training for freshers to succeed in the role
• Flexible Shifts: Day, night, and rotational shifts available (Domestic & International)
• Career Growth: Clear paths for promotion within the organization
• Supportive Team Culture: Work in a collaborative and professional environment
• Remote Work Options: Depending on the process and location

How to Apply

To apply for the Customer Support Executive – Voice Process position, please send us your resume and mention your preferred shift (Domestic/International) and language skills. Freshers and experienced candidates are welcome.

India
Rajasthan
Jaipur Show on map Get directions