Customer Support Executive - Voice Process (Domestic and International BPO)

Job Title: Customer Support Executive – Voice Process (Domestic & International BPO)

Location: Onsite/Remote (Based on role availability)

Job Type: Full-Time / Part-Time / Rotational Shifts

Experience Level: Entry-Level to Experienced

We are hiring Customer Support Executives for voice-based roles in both Domestic and International BPO operations. If you have strong communication skills and enjoy solving customer issues in real time, this is a great opportunity to work in a dynamic call center environment with career growth potential.

Key Responsibilities

• Handle inbound and outbound voice calls for customer support (Domestic/International process)

• Resolve customer queries, complaints, or requests efficiently and professionally

• Maintain accurate call logs and update CRM systems with call information

• Escalate unresolved issues to appropriate departments or supervisors

• Meet or exceed daily targets related to call handling time, resolution rate, and customer satisfaction

• Follow communication scripts and company policies during interactions

• Provide timely follow-ups to ensure customer satisfaction

• Stay updated on product knowledge and system changes to provide accurate support

Requirements

• High school diploma or equivalent (Graduates preferred)

• Excellent verbal communication skills in English (and regional languages for domestic roles)

• Prior BPO or call center experience is a plus, but not mandatory for entry-level roles

• Ability to work in rotational shifts (including night shifts for international process)

• Basic computer literacy and familiarity with CRM tools or call center systems

• Calm and customer-focused attitude, especially under pressure

• Good listening skills and ability to solve problems quickly

What We Offer

• Attractive Salary Packages: Including performance-based incentives and shift allowances

• Training & Development: Paid training for freshers to succeed in the role

• Flexible Shifts: Day, night, and rotational shifts available (Domestic & International)

• Career Growth: Clear paths for promotion within the organization

• Supportive Team Culture: Work in a collaborative and professional environment

• Remote Work Options: Depending on the process and location

How to Apply

To apply for the Customer Support Executive – Voice Process position, please send us your resume and mention your preferred shift (Domestic/International) and language skills. Freshers and experienced candidates are welcome.