Job Description
Role Overview
We’re bringing on a Customer Support & Experience Specialist to work directly with customers for a fast-growing food and beverage brand. In this role, you’ll own customer conversations from start to finish, answering questions, fixing problems, and making sure each interaction leaves the customer confident in what comes next.
This is a remote, hourly role that combines hands-on support with relationship management. You’ll listen closely, identify what the customer actually needs, and step in with guidance or recommendations when it adds value, not pressure.
What You’ll Do
Talk with customers by phone, email, and chat throughout the day
Help customers with orders, product details, account updates, and general support
Take ownership of issues and see them through to resolution
Build familiarity with customer needs and recurring questions
Suggest products or next steps when it makes sense for the customer
Keep accurate notes and updates in internal systems
Work with internal teams to ensure customers get consistent, reliable support
Follow core workflows while adjusting to real-world customer situations
What We’re Looking For
Clear, natural communicator who’s comfortable leading conversations
Strong service instincts with good judgment
Ability to shift between support, education, and light recommendations
Organized, reliable, and self-managed in a remote environment
Background in customer support, hospitality, food service, retail, or sales is helpful but not required
What’s Offered
$28–$36 per hour, depending on experience
Fully remote setup with training and ongoing support
Bonus opportunities and company incentives
Room to grow as the team and customer base expand
Job Type: Full-time
Pay: $28.00 - $36.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance
Work from home
Work Location: Remote
We’re bringing on a Customer Support & Experience Specialist to work directly with customers for a fast-growing food and beverage brand. In this role, you’ll own customer conversations from start to finish, answering questions, fixing problems, and making sure each interaction leaves the customer confident in what comes next.
This is a remote, hourly role that combines hands-on support with relationship management. You’ll listen closely, identify what the customer actually needs, and step in with guidance or recommendations when it adds value, not pressure.
What You’ll Do
Talk with customers by phone, email, and chat throughout the day
Help customers with orders, product details, account updates, and general support
Take ownership of issues and see them through to resolution
Build familiarity with customer needs and recurring questions
Suggest products or next steps when it makes sense for the customer
Keep accurate notes and updates in internal systems
Work with internal teams to ensure customers get consistent, reliable support
Follow core workflows while adjusting to real-world customer situations
What We’re Looking For
Clear, natural communicator who’s comfortable leading conversations
Strong service instincts with good judgment
Ability to shift between support, education, and light recommendations
Organized, reliable, and self-managed in a remote environment
Background in customer support, hospitality, food service, retail, or sales is helpful but not required
What’s Offered
$28–$36 per hour, depending on experience
Fully remote setup with training and ongoing support
Bonus opportunities and company incentives
Room to grow as the team and customer base expand
Job Type: Full-time
Pay: $28.00 - $36.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance
Work from home
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support & Experience Specialist - Remote position is now open for candidates interested in the Work from home Jobs sector. This role in Baker offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.