Responsibilities:
• Respond to customer inquiries and provide solutions promptly and accurately through chat-based platforms.
• Deliver excellent customer service by maintaining a positive and professional demeanor.
• Ensure customer satisfaction by addressing concerns, resolving issues, and escalating problems as necessary.
• Convey information, instructions, and explanations to customers effectively.
• Collaborate with team members and cross-functional departments to ensure a seamless customer support experience.
• Adapt to changing priorities and handle multiple tasks simultaneously while maintaining attention to detail.
• Strive for continuous improvement by actively seeking feedback and implementing suggestions to enhance customer support processes.
• Display a high level of empathy and patience in dealing with customer concerns and complaints.

Requirements:
• Strong written communication skills.