Customer support intern

Job description

Responsibilities:

• Respond to customer inquiries and provide solutions promptly and accurately through chat-based platforms.

• Deliver excellent customer service by maintaining a positive and professional demeanor.

• Ensure customer satisfaction by addressing concerns, resolving issues, and escalating problems as necessary.

• Convey information, instructions, and explanations to customers effectively.

• Collaborate with team members and cross-functional departments to ensure a seamless customer support experience.

• Adapt to changing priorities and handle multiple tasks simultaneously while maintaining attention to detail.

• Strive for continuous improvement by actively seeking feedback and implementing suggestions to enhance customer support processes.

• Display a high level of empathy and patience in dealing with customer concerns and complaints.

Requirements:

• Strong written communication skills.