Job Description
Hiring for International Voice process in the leading MNC @Mumbai
Looking for Any UG/Graduate having experience in customer service who can :
• Assist customers via the inbound/outbound calls received.
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems.
• Resolving customer queries at first point of contact.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained.
Requirements Qualifications
Regular Graduate with 1year & above experience
High School pass out or Under graduate with 18months and above experience in international voice
Knowledge/Experience
• 1 years & above of experience in an inbound/ Outbound Customer service environment (Contact Center/Call Center - Preferred).
• Excellent telephone manner/interpersonal skills.
• A customer focused, enthusiastic and flexible approach.
• Ability to work in a targeted environment.
• Good problem solving, questioning, negotiating and influencing skills.
• Adaptable to change and ability to work under pressure.
• Ability to work to a high degree of accuracy.
• Consistently high standard of time keeping and attendance.
• Basic keyboard proficiency. Ability to handle high profile clients and escalation queues.
• Ability to answer General queries.
Benefits
CTC: Salary Upto for UG 4.2 LPA + incentive+Allowances+CAB
: Salary Upto for Graduate 6 LPA + incentive+Allowances+CAB
Looking for Any UG/Graduate having experience in customer service who can :
• Assist customers via the inbound/outbound calls received.
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems.
• Resolving customer queries at first point of contact.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained.
Requirements Qualifications
Regular Graduate with 1year & above experience
High School pass out or Under graduate with 18months and above experience in international voice
Knowledge/Experience
• 1 years & above of experience in an inbound/ Outbound Customer service environment (Contact Center/Call Center - Preferred).
• Excellent telephone manner/interpersonal skills.
• A customer focused, enthusiastic and flexible approach.
• Ability to work in a targeted environment.
• Good problem solving, questioning, negotiating and influencing skills.
• Adaptable to change and ability to work under pressure.
• Ability to work to a high degree of accuracy.
• Consistently high standard of time keeping and attendance.
• Basic keyboard proficiency. Ability to handle high profile clients and escalation queues.
• Ability to answer General queries.
Benefits
CTC: Salary Upto for UG 4.2 LPA + incentive+Allowances+CAB
: Salary Upto for Graduate 6 LPA + incentive+Allowances+CAB
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support | International Voice Process | BPO | |Mumbai position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.