Job Qualifications:
Graduate or post graduate degree in business or related field preferred; or equivalent combination of education and experience.
Should have an understanding of business-to-business relationships and a working knowledge of healthcare/hospital industry and information delivery systems
Should be able to present to senior-level executives
Approachability and skills of understanding others
Team Player and willingness to learn
Should be soft spoken and patient while dealing with customers


Primary Job Responsibilities:
Answering phones calls/email/faxes and letters and providing exceptional customer service in a timely and efficient manner
Providing problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.
Providing the customer with the best of solution
Staying updated with the changing market scenario
Ensuring call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
Collaborating with team members on knowledge transfer, support policies, procedures and standards