Job Description
Jeto Vacations is a young travel company started in 2019. Our aim is to disrupt the vacation industry in India by providing exceptional customer experience. Founders are significant experience in travel field. Jeto Vacations is located near Saket, New Delhi. We offer:
Competitive salary and incentives
Great work culture (a team of young and dynamic folks)
Opportunity to learn multiple destinations
Opportunity to see how to grow a company from scratch
Job Overview
The job will include managing end to end customer experience function of Jeto Vacations
Responsibilities and Duties
Manage the current customer service to ensure maximum satisfaction and customer repeat
Implement best practices used in customer service function
Analyze customer service failure points and take proactive steps to fix them
Take feedback from customers and analyze areas of improvement
Work closely with senior management to align customer service strategy with business goals
Act as the voice of customers to ensure that business decisions are aligned towards improving customer experience
Who should apply?
• The candidate must be okay with perks of joining a startup (open culture, lack of structure, don multiple hats, flexible roles etc.)
• The candidate must be patient, empathic and understanding to manage team and customers and provide exceptional customer service.
This job is only for people who wants to take ownership and implement their ideas on how to grow a business in general. We will provide exceptional opportunities and freedom to grow your skills which cannot be matched by any established company
Qualifications
• Min. 3 to 5 years of experience in customer service function
Office Timings- 10:30 am to 7:30pm (candidate needs to be available out of office hours for urgent work though rarely required)
Salary Range - Fixed salary upto 4.8 LPA depending on experience.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
Competitive salary and incentives
Great work culture (a team of young and dynamic folks)
Opportunity to learn multiple destinations
Opportunity to see how to grow a company from scratch
Job Overview
The job will include managing end to end customer experience function of Jeto Vacations
Responsibilities and Duties
Manage the current customer service to ensure maximum satisfaction and customer repeat
Implement best practices used in customer service function
Analyze customer service failure points and take proactive steps to fix them
Take feedback from customers and analyze areas of improvement
Work closely with senior management to align customer service strategy with business goals
Act as the voice of customers to ensure that business decisions are aligned towards improving customer experience
Who should apply?
• The candidate must be okay with perks of joining a startup (open culture, lack of structure, don multiple hats, flexible roles etc.)
• The candidate must be patient, empathic and understanding to manage team and customers and provide exceptional customer service.
This job is only for people who wants to take ownership and implement their ideas on how to grow a business in general. We will provide exceptional opportunities and freedom to grow your skills which cannot be matched by any established company
Qualifications
• Min. 3 to 5 years of experience in customer service function
Office Timings- 10:30 am to 7:30pm (candidate needs to be available out of office hours for urgent work though rarely required)
Salary Range - Fixed salary upto 4.8 LPA depending on experience.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Leader position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.