Job Description
Leading Indian Fashion Retail Pioneer
Highlights:
5.00 - 10.00 Years
15.00 - 20.00 INR (Lacs)/Yearly
Full-time
Full-time
Roles & Responsibility
What You’ll Do:
Solve Serious Complaints: Investigate big customer issues and work with other teams to fix them.
Follow Rules: Make sure complaints are handled legally and fairly.
Talk to Customers: Keep them updated on how their complaints are being resolved.
Improve Processes: Find patterns in complaints and suggest ways to prevent future problems.
Keep Records: Document everything for quality checks.
Report to Management: Share updates on complaints and suggest improvements.
Train & Lead: Guide junior staff on how to handle complaints better.
Handle Escalations: Be the go-to person for the toughest customer issues.
Requirements
Skills Needed:
Experience managing a customer support/call center team in e-commerce.
Good with data, Microsoft Office, and CRM tools (like Salesforce).
Strong communication (written and verbal).
Ability to make quick decisions and improve processes.
Highlights:
5.00 - 10.00 Years
15.00 - 20.00 INR (Lacs)/Yearly
Full-time
Full-time
Roles & Responsibility
What You’ll Do:
Solve Serious Complaints: Investigate big customer issues and work with other teams to fix them.
Follow Rules: Make sure complaints are handled legally and fairly.
Talk to Customers: Keep them updated on how their complaints are being resolved.
Improve Processes: Find patterns in complaints and suggest ways to prevent future problems.
Keep Records: Document everything for quality checks.
Report to Management: Share updates on complaints and suggest improvements.
Train & Lead: Guide junior staff on how to handle complaints better.
Handle Escalations: Be the go-to person for the toughest customer issues.
Requirements
Skills Needed:
Experience managing a customer support/call center team in e-commerce.
Good with data, Microsoft Office, and CRM tools (like Salesforce).
Strong communication (written and verbal).
Ability to make quick decisions and improve processes.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Manager Leading indian fashion retail pioneer position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.