Job Description
Customer Support Manager – Role & Responsibilities:
Handle customer queries, complaints, and issues, ensuring timely and effective resolution
Manage and lead the customer support team, including training and performance monitoring
Improve customer satisfaction by maintaining high service quality and response standards
Act as a bridge between customers and the company to ensure clear communication
Develop and optimize support processes to reduce recurring issues
Prepare reports on key metrics such as tickets, response time, and resolution rates
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
Handle customer queries, complaints, and issues, ensuring timely and effective resolution
Manage and lead the customer support team, including training and performance monitoring
Improve customer satisfaction by maintaining high service quality and response standards
Act as a bridge between customers and the company to ensure clear communication
Develop and optimize support processes to reduce recurring issues
Prepare reports on key metrics such as tickets, response time, and resolution rates
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Manager- post position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
