Job Description
Customer Support Manager Technical - duties and responsibilities
# Managing a team of representatives offering customer support.
# Overseeing the customer service process.
# Resolving customer complaints brought to your attention.
# Creating policies and procedures.
# Planning the training and standardization of service delivery.
# Selecting and hiring new staff.
# Monitoring the work of individual representatives and of the team.
# Conducting quality assurance surveys with customers and providing feedback to the staff.
# Possessing excellent product knowledge to enhance customer support.
# Maintaining a pleasant working environment for your team.
# Managing a team of representatives offering customer support.
# Overseeing the customer service process.
# Resolving customer complaints brought to your attention.
# Creating policies and procedures.
# Planning the training and standardization of service delivery.
# Selecting and hiring new staff.
# Monitoring the work of individual representatives and of the team.
# Conducting quality assurance surveys with customers and providing feedback to the staff.
# Possessing excellent product knowledge to enhance customer support.
# Maintaining a pleasant working environment for your team.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Manager Technical position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
