Job Description
Location: On Site- Rajouri Garden
Employment Type: Full-time
Industry: Healthtech
About the Role
We are looking for a proactive, empathetic, and solution-oriented Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers—helping them resolve issues, answering questions, and ensuring they have an exceptional experience with our products and services.
Key Responsibilities
Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner
Identify customer needs and provide accurate, valid, and complete information
Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution
Maintain records of customer interactions and follow up to ensure resolution
Collaborate with internal teams to escalate and solve more complex issues
Stay updated on product knowledge and company policies
Contribute to customer success initiatives and continuous improvement efforts
Qualifications
Previous experience in customer service or a similar role (preferred but not required)
Excellent communication and active-listening skills
Strong problem-solving abilities and patience in challenging situations
Ability to multitask, prioritize, and manage time effectively
Comfortable using CRM systems, support tools, and technology
A positive attitude and a passion for helping people
What We Offer
Competitive salary and performance-based incentives
Training and professional development opportunities
Friendly, supportive team environment
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹22,000.00 per month
Employment Type: Full-time
Industry: Healthtech
About the Role
We are looking for a proactive, empathetic, and solution-oriented Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers—helping them resolve issues, answering questions, and ensuring they have an exceptional experience with our products and services.
Key Responsibilities
Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner
Identify customer needs and provide accurate, valid, and complete information
Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution
Maintain records of customer interactions and follow up to ensure resolution
Collaborate with internal teams to escalate and solve more complex issues
Stay updated on product knowledge and company policies
Contribute to customer success initiatives and continuous improvement efforts
Qualifications
Previous experience in customer service or a similar role (preferred but not required)
Excellent communication and active-listening skills
Strong problem-solving abilities and patience in challenging situations
Ability to multitask, prioritize, and manage time effectively
Comfortable using CRM systems, support tools, and technology
A positive attitude and a passion for helping people
What We Offer
Competitive salary and performance-based incentives
Training and professional development opportunities
Friendly, supportive team environment
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹22,000.00 per month
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support position is now open for candidates interested in the Customer Care Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.