Job Description
The Night Shift Executive provides overnight support for global contributors and partners, ensures smooth execution of active projects, and maintains continuity across time zones. The role requires understanding project guidelines, responding to contributor and partner queries, maintaining community engagement, and coordinating handovers with daytime teams. The executive also contributes to network expansion by conducting basic partner research and initial outreach.
Key Responsibilities
1. Active Project Support
● Understand project guidelines, tasks, tools, and workflow to guide contributors accurately.
● Respond to task-related questions (instructions, formatting, submission flow, timelines). ● Identify issues such as access problems, misunderstandings, or technical challenges and log them for daytime follow-up.
● Share immediate blockers or urgent issues with project leads as needed.
2. Contributor Support & Community Management
● Manage and respond to contributor queries on Discord, email, chat groups, and social channels.
● Support users with onboarding, profile setup, and project access.
● Ensure contributors follow communication guidelines and maintain decorum in community channels.
● Share scheduled project updates, announcements, and reminders.
3. Partner Communication & Initial Outreach
● Respond to inbound partner queries received at night (email, LinkedIn, web forms).
● Collect basic capability details and log them for daytime review.
● Conduct initial outreach and follow-up for potential partners discovered through automation or manual research.
● Support expansion of Shaip’s partner and contributor network across geographies.
4. Operational Coordination & Reporting
● Maintain a detailed night-shift log capturing: ○ contributor queries handled ○ partner messages received ○ project issues observed ○ pending items requiring follow-up
● Update VMS portal, sheets, and trackers when required.
● Ensure smooth handover to daytime stakeholders, including Relationship Managers, Community Lead, Delivery Managers, and L&D teams.
5. Insights & Continuous Improvement
● Share insights on common contributor issues, recurring questions, or guideline gaps.
● Highlight engagement trends, contributor challenges, or process bottlenecks observed during night hours.
● Suggest improvements in communication, instructions, or platform workflows based on contributor feedback.
● Support execution of community engagement activities planned by the day team.
Skills & Competencies Required
● Excellent written and verbal communication skills.
● Ability to understand project instructions and explain them clearly.
● Experience with Discord and other community/social channels (LinkedIn, Instagram, Facebook).
● Good problem-solving and multitasking ability.
● Organized approach to logging, tracking, and reporting daily activities.
● Ability to work independently during night shift.
● Familiarity with VMS portals, Google Sheets, Excel, or CRM tools (preferred).
Job Types: Full-time, Permanent
Pay: Up to ₹500,000.00 per year
Benefits:
Flexible schedule
Health insurance
Work Location: In person
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Key Responsibilities
1. Active Project Support
● Understand project guidelines, tasks, tools, and workflow to guide contributors accurately.
● Respond to task-related questions (instructions, formatting, submission flow, timelines). ● Identify issues such as access problems, misunderstandings, or technical challenges and log them for daytime follow-up.
● Share immediate blockers or urgent issues with project leads as needed.
2. Contributor Support & Community Management
● Manage and respond to contributor queries on Discord, email, chat groups, and social channels.
● Support users with onboarding, profile setup, and project access.
● Ensure contributors follow communication guidelines and maintain decorum in community channels.
● Share scheduled project updates, announcements, and reminders.
3. Partner Communication & Initial Outreach
● Respond to inbound partner queries received at night (email, LinkedIn, web forms).
● Collect basic capability details and log them for daytime review.
● Conduct initial outreach and follow-up for potential partners discovered through automation or manual research.
● Support expansion of Shaip’s partner and contributor network across geographies.
4. Operational Coordination & Reporting
● Maintain a detailed night-shift log capturing: ○ contributor queries handled ○ partner messages received ○ project issues observed ○ pending items requiring follow-up
● Update VMS portal, sheets, and trackers when required.
● Ensure smooth handover to daytime stakeholders, including Relationship Managers, Community Lead, Delivery Managers, and L&D teams.
5. Insights & Continuous Improvement
● Share insights on common contributor issues, recurring questions, or guideline gaps.
● Highlight engagement trends, contributor challenges, or process bottlenecks observed during night hours.
● Suggest improvements in communication, instructions, or platform workflows based on contributor feedback.
● Support execution of community engagement activities planned by the day team.
Skills & Competencies Required
● Excellent written and verbal communication skills.
● Ability to understand project instructions and explain them clearly.
● Experience with Discord and other community/social channels (LinkedIn, Instagram, Facebook).
● Good problem-solving and multitasking ability.
● Organized approach to logging, tracking, and reporting daily activities.
● Ability to work independently during night shift.
● Familiarity with VMS portals, Google Sheets, Excel, or CRM tools (preferred).
Job Types: Full-time, Permanent
Pay: Up to ₹500,000.00 per year
Benefits:
Flexible schedule
Health insurance
Work Location: In person
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💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Night shift position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
