Job Description
Full job description
Are you looking for a meaningful role where your skills can directly support older Australians to live independently in their own homes? We are excited to announce a newly created Customer Support Officer position as our Ageing Services team grows to meet increasing demand. This is a fantastic opportunity to contribute to the Commonwealth Home Support Programme (CHSP), a government-funded initiative that helps seniors maintain their independence and wellbeing.
The Opportunity
As our Customer Support Officer, you’ll be the first point of contact for customer enquiries, primarily focusing on invoice and billing queries, processing payments, and providing administrative support to the care coordination team. You’ll play a critical part in ensuring smooth operations and a positive experience for our clients. This is a full-time position based in Eight Mile Plains, with the flexibility of 2 days working from home per week upon completion of probation. The role is offered on a 1-year maximum term contract, with the possibility of extension as the service continues to grow.
Key Responsibilities
Respond to customer enquiries via phone and email with professionalism, accuracy, and empathy.
Investigate invoice discrepancies and collaborate with internal teams and external stakeholders to resolve issues.
Maintain accurate records of enquiries, adjustments, and resolutions.
Provide administrative support to the Regional Lead and team, including compliance and office coordination tasks.
Contribute ideas to improve administrative processes and support overall service delivery.
What We’re Looking For
Experience in administrative systems, CRM platforms, and accurate documentation practices.
Strong written and verbal communication skills and proven customer service experience.
Ability to manage multiple priorities, resolve routine issues, and escalate complex matters appropriately.
Empathy, patience, and respect when working with older clients and stakeholders.
Understanding of aged care or CHSP programs (highly desirable).
Requirements
Mandatory
NDIS Worker Screening OR valid National Police Check (within 3 months)
Working with Children Check (state equivalent)
Completed NDIS Orientation Module – Quality, Safety & You
Right to Work in Australia
Desirable
Certificate III/IV in Individual Support, Aged Care, or Business Administration
Open class Driver Licence
Why Join Allinto?
Ongoing professional development and career advancement
Flexible salary packaging to boost your take-home pay
24/7 access to Employee Assistance Program for confidential support
Exclusive retail discounts at hundreds of retailers
Referral bonus program
About Us
Allinto is a national support coordination organisation and part of the Vertaview Group, alongside providers like Multicap, Arbourwell, Open Minds, and All About Living. We support over 1,500 clients across Queensland, Melbourne, and NSW, helping people navigate the NDIS and access services in disability, mental health, and aged care. Our team values collaboration, knowledge-sharing, and person-centred care to ensure individuals get the right support when they need it.
Apply Now!
If you’re organised, empathetic, and enjoy supporting others while keeping operations running smoothly, we want to hear from you. Join Allinto Ageing Services and make a positive impact every day! For any questions, please email talentteam@allinto.org.au.
Allinto acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From $34.58 per hour
Expected hours: 38 per week
Work Location: In person
Are you looking for a meaningful role where your skills can directly support older Australians to live independently in their own homes? We are excited to announce a newly created Customer Support Officer position as our Ageing Services team grows to meet increasing demand. This is a fantastic opportunity to contribute to the Commonwealth Home Support Programme (CHSP), a government-funded initiative that helps seniors maintain their independence and wellbeing.
The Opportunity
As our Customer Support Officer, you’ll be the first point of contact for customer enquiries, primarily focusing on invoice and billing queries, processing payments, and providing administrative support to the care coordination team. You’ll play a critical part in ensuring smooth operations and a positive experience for our clients. This is a full-time position based in Eight Mile Plains, with the flexibility of 2 days working from home per week upon completion of probation. The role is offered on a 1-year maximum term contract, with the possibility of extension as the service continues to grow.
Key Responsibilities
Respond to customer enquiries via phone and email with professionalism, accuracy, and empathy.
Investigate invoice discrepancies and collaborate with internal teams and external stakeholders to resolve issues.
Maintain accurate records of enquiries, adjustments, and resolutions.
Provide administrative support to the Regional Lead and team, including compliance and office coordination tasks.
Contribute ideas to improve administrative processes and support overall service delivery.
What We’re Looking For
Experience in administrative systems, CRM platforms, and accurate documentation practices.
Strong written and verbal communication skills and proven customer service experience.
Ability to manage multiple priorities, resolve routine issues, and escalate complex matters appropriately.
Empathy, patience, and respect when working with older clients and stakeholders.
Understanding of aged care or CHSP programs (highly desirable).
Requirements
Mandatory
NDIS Worker Screening OR valid National Police Check (within 3 months)
Working with Children Check (state equivalent)
Completed NDIS Orientation Module – Quality, Safety & You
Right to Work in Australia
Desirable
Certificate III/IV in Individual Support, Aged Care, or Business Administration
Open class Driver Licence
Why Join Allinto?
Ongoing professional development and career advancement
Flexible salary packaging to boost your take-home pay
24/7 access to Employee Assistance Program for confidential support
Exclusive retail discounts at hundreds of retailers
Referral bonus program
About Us
Allinto is a national support coordination organisation and part of the Vertaview Group, alongside providers like Multicap, Arbourwell, Open Minds, and All About Living. We support over 1,500 clients across Queensland, Melbourne, and NSW, helping people navigate the NDIS and access services in disability, mental health, and aged care. Our team values collaboration, knowledge-sharing, and person-centred care to ensure individuals get the right support when they need it.
Apply Now!
If you’re organised, empathetic, and enjoy supporting others while keeping operations running smoothly, we want to hear from you. Join Allinto Ageing Services and make a positive impact every day! For any questions, please email talentteam@allinto.org.au.
Allinto acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From $34.58 per hour
Expected hours: 38 per week
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Officer position is now open for candidates interested in the Helper Jobs sector. This role in Queensland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
