Job Description
Noida, Uttar Pradesh
Position Summary
Customer care specialists at HGS are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using your knowledge of products or services of the client as well as great customer service skills, you will address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
You will be required to have:
an ******** knowledge of the products or services being sold,
great communication skills and sales experience,
the ability to cross-sell products, and
demonstrated success in sales and customer service.
Duties and Responsibilities
Answer inquiries by clarifying desired information; researching, locating, and providing information
Determine requirements by working with customers
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Cross-sell products and services
Education Requirements
Under Graduates/Graduates
Experience Requirements
Fresher/ 1 -2 year experience(Customer service in banking or any field)
Skills and Abilities
Versant 3 or Svar equivalent
Basic Telephone Etiquettes and basic computer skills
Ability to write, read and speak English to suit business need
Ability to communicate in English, Hindi
Regional language proficiency as required
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS’ mission is to optimize the customer journey to make its clients more competitive.
HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 1+0 of the world’s top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true “globally local” approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.
To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses
Position Summary
Customer care specialists at HGS are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using your knowledge of products or services of the client as well as great customer service skills, you will address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
You will be required to have:
an ******** knowledge of the products or services being sold,
great communication skills and sales experience,
the ability to cross-sell products, and
demonstrated success in sales and customer service.
Duties and Responsibilities
Answer inquiries by clarifying desired information; researching, locating, and providing information
Determine requirements by working with customers
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Cross-sell products and services
Education Requirements
Under Graduates/Graduates
Experience Requirements
Fresher/ 1 -2 year experience(Customer service in banking or any field)
Skills and Abilities
Versant 3 or Svar equivalent
Basic Telephone Etiquettes and basic computer skills
Ability to write, read and speak English to suit business need
Ability to communicate in English, Hindi
Regional language proficiency as required
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS’ mission is to optimize the customer journey to make its clients more competitive.
HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 1+0 of the world’s top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true “globally local” approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.
To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Representative | English Hindi Hinduja Global Solutions position is now open for candidates interested in the Customer Care Executive sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
