Customer Support Representative - Japanese

Position Summary

Were seeking a dedicated and detail-oriented individual fluent in Japanese and English, with experience in customer support and client communication. The ideal candidate will be responsible for managing data updates, responding to client inquiries, and ensuring smooth project execution through collaboration on platforms like Office 365. Strong communication, accuracy, and client coordination skills are essential.

Key Responsibilities

Collaborate with clients using the Office 365 Cloud System for project coordination
Update retailer data in the client system with precision and timeliness
Maintain consistent email communication with clients and internal teams
Attend daily/weekly virtual meetings to discuss updates and address queries
Report daily task progress to supervisors and ensure timely delivery
Address client concerns and feedback efficiently to ensure satisfaction
Maintain adherence to assigned shifts and organizational floor discipline
Ensure high accuracy in data entry and management tasks
Qualifications & Experience

1+ year of experience in customer service or project coordination roles
Fluency in Japanese and English (reading, writing, and speaking)
Graduate-level education (any discipline)
Proficient in MS Office Suite (Excel, Word, Outlook) and Office 365 Cloud System
Prior experience in data entry, customer communication, and email handling
Strong attention to detail, adaptability, and problem-solving skills
Ability to work effectively in a team and under minimal supervision
Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate