Customer Support Representative - Japanese

Position Summary

Were seeking a dedicated and detail-oriented individual fluent in Japanese and English, with experience in customer support and client communication. The ideal candidate will be responsible for managing data updates, responding to client inquiries, and ensuring smooth project execution through collaboration on platforms like Office 365. Strong communication, accuracy, and client coordination skills are essential.

Key Responsibilities

Collaborate with clients using the Office 365 Cloud System for project coordination

Update retailer data in the client system with precision and timeliness

Maintain consistent email communication with clients and internal teams

Attend daily/weekly virtual meetings to discuss updates and address queries

Report daily task progress to supervisors and ensure timely delivery

Address client concerns and feedback efficiently to ensure satisfaction

Maintain adherence to assigned shifts and organizational floor discipline

Ensure high accuracy in data entry and management tasks

Qualifications & Experience

1+ year of experience in customer service or project coordination roles

Fluency in Japanese and English (reading, writing, and speaking)

Graduate-level education (any discipline)

Proficient in MS Office Suite (Excel, Word, Outlook) and Office 365 Cloud System

Prior experience in data entry, customer communication, and email handling

Strong attention to detail, adaptability, and problem-solving skills

Ability to work effectively in a team and under minimal supervision

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate