Customer Support Specialist

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

How you’ll make an impact:

As the Customer Support Specialist at Cin7, you’ll provide unparalleled support for our high profile customers, empowering them to streamline their businesses to come out better on the other side. Our goal is to build the best Customer Support department on the planet, and you will help us do that!

What you'll do:

Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner.

Collaborate with the team to identify and diagnose hardware and software faults or user errors.

Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform.

Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience.

Collaborate closely with customers, updating them on the timelines and status on the tickets.

Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions.

Log queries into the system and coordinate their progress and resolution.

Willingly offer advice and guidance to promote maximum output for clients from Cin7 products.