Job Description
Job Description – Customer Support Executive
Location: Delhi (On-site)
Job Type: Full-time
Experience: Minimum 1–2 years in CRM / Customer Support in a similar environment (D2C/E-commerce preferred)
About the Role
We’re hiring a sharp, dependable Customer Support Executive who has hands-on experience managing customer queries and working closely with internal teams. This role requires someone who can think on their feet, communicate clearly, and handle real-world situations with maturity and common sense.
Key Responsibilities
Handle customer queries across different platforms such as Whatsapp, Social Media etc.
Manage order-related escalations: exchanges, cancellations, refunds, address changes, etc.
Work closely with logistics, warehouse & operations teams to resolve issues quickly.
Monitor open cases and ensure timely follow-ups until resolution.
Maintain organised data and documents via CRM software & sheets.
Identify recurring issues and suggest practical improvements.
Ensure professional, empathetic, and fluent communication at all times.
Requirements
Must have prior Customer Support experience in D2C/e-commerce or fast-paced customer-facing environments.
Excellent English & Hindi communication skills — written + verbal.
Strong common sense, decision-making ability & professionalism.
Ability to multitask under pressure and meet deadlines.
Strong understanding of customer experience standards.
Good teamwork skills — should coordinate smoothly with internal teams.
Basic knowledge of Excel/Google Sheets & CRM tools.
Nice to Have
Experience with order management, logistics follow-ups, and customer retention strategies.
Experience handling high query volumes.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Location: Delhi (On-site)
Job Type: Full-time
Experience: Minimum 1–2 years in CRM / Customer Support in a similar environment (D2C/E-commerce preferred)
About the Role
We’re hiring a sharp, dependable Customer Support Executive who has hands-on experience managing customer queries and working closely with internal teams. This role requires someone who can think on their feet, communicate clearly, and handle real-world situations with maturity and common sense.
Key Responsibilities
Handle customer queries across different platforms such as Whatsapp, Social Media etc.
Manage order-related escalations: exchanges, cancellations, refunds, address changes, etc.
Work closely with logistics, warehouse & operations teams to resolve issues quickly.
Monitor open cases and ensure timely follow-ups until resolution.
Maintain organised data and documents via CRM software & sheets.
Identify recurring issues and suggest practical improvements.
Ensure professional, empathetic, and fluent communication at all times.
Requirements
Must have prior Customer Support experience in D2C/e-commerce or fast-paced customer-facing environments.
Excellent English & Hindi communication skills — written + verbal.
Strong common sense, decision-making ability & professionalism.
Ability to multitask under pressure and meet deadlines.
Strong understanding of customer experience standards.
Good teamwork skills — should coordinate smoothly with internal teams.
Basic knowledge of Excel/Google Sheets & CRM tools.
Nice to Have
Experience with order management, logistics follow-ups, and customer retention strategies.
Experience handling high query volumes.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
