Job Description
ABOUT US
Zaamo enables content creators / influencers to make their content shoppable. If you see something interesting in a content, you know you can buy it right away. Zaamo enables every Instagram profile to be an ecommerce destination. Checkout:
Zaamo has recently completed their fund raise from 3one4 Venture Capital, founders from Cred, BharatPe, MamaEarth, etc and other CXOs at Google, Myntra, Spotify etc.
TEAM :
Zaamo's team is a diverse mix of ecommerce experts, software nerds from IITD and has experience of running a successful influencer marketing agency. Checkout
ROLE :
• Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both customers and sellers
• Expected to provide first contact resolution according to standard operating procedures and expected to respond back to users via callback or email.
• To ensure accuracy in information when communicating to Zaamo customers
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
REQUIREMENTS :
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with ecommerce
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Patience when handling tough cases
Zaamo enables content creators / influencers to make their content shoppable. If you see something interesting in a content, you know you can buy it right away. Zaamo enables every Instagram profile to be an ecommerce destination. Checkout:
Zaamo has recently completed their fund raise from 3one4 Venture Capital, founders from Cred, BharatPe, MamaEarth, etc and other CXOs at Google, Myntra, Spotify etc.
TEAM :
Zaamo's team is a diverse mix of ecommerce experts, software nerds from IITD and has experience of running a successful influencer marketing agency. Checkout
ROLE :
• Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both customers and sellers
• Expected to provide first contact resolution according to standard operating procedures and expected to respond back to users via callback or email.
• To ensure accuracy in information when communicating to Zaamo customers
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
REQUIREMENTS :
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with ecommerce
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Patience when handling tough cases
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
