Job Description
About Cybage:
Founded in 1++5, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on modern technologies, and are enabled by a scientific, data-driven system called the ExcelShore Model of Operational Excellence.
Job Description:
· Excellent verbal and written communication
· Prior experience of working in BPO and application support environment
· Prior experience in chat support is a must with international customers.
· This is blended project with Voice/chat and email support.
· Excellent customer service and trouble shooting skills.
· Willingness to work regular night shift & WFO.
· Good written communication skills.
· Should not have health issues for self and family post joining the project.
· Disciplined on operations hygiene, UL’s etc.
· Tech savvy and general awareness of BPO processes
Mandatory/Good to have skills: Prior US outbound tech and semi tech process which involves chats and calls handling, excellent communication skills, and continuous night shifts
Founded in 1++5, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on modern technologies, and are enabled by a scientific, data-driven system called the ExcelShore Model of Operational Excellence.
Job Description:
· Excellent verbal and written communication
· Prior experience of working in BPO and application support environment
· Prior experience in chat support is a must with international customers.
· This is blended project with Voice/chat and email support.
· Excellent customer service and trouble shooting skills.
· Willingness to work regular night shift & WFO.
· Good written communication skills.
· Should not have health issues for self and family post joining the project.
· Disciplined on operations hygiene, UL’s etc.
· Tech savvy and general awareness of BPO processes
Mandatory/Good to have skills: Prior US outbound tech and semi tech process which involves chats and calls handling, excellent communication skills, and continuous night shifts
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.