Job Description
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You’ll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.
This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.
Provide technical and accounting support via phone, chat, and ticketing system
Identify customer needs and offer tailored solutions to improve business efficiency
Troubleshoot basic technical issues using diagnostic tools and available resources
Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes
Escalate complex cases to Level 2 Support following defined processes
Communicate clearly and professionally with customers across all channels
Provide empathetic, customer-focused guidance
Set clear expectations and follow through on commitments
Accurately document cases, troubleshooting steps, and outcomes
Follow established processes, SLAs, and communication standards
Contribute to internal documentation and knowledge articles when needed
Collaborate closely with teammates, Level 2 Support, Sales and Retention team
Participate in coaching, training, and regular team meetings
Continuously build product knowledge and stay up to date on new releases
Requirements
2+ years of experience working in a customer facing role, providing support over the phone and by email
Native-level fluency in Japanese, with strong written and verbal communication skills in English
Knowledge of operating systems and experience with at least two of the following: Windows, Mac OS X, Linux, iOS, Android
Ability to explain technical concepts to customers with varying technical backgrounds
Strong analytical and problem-solving mindset
Ability to multitask and work in a fast-paced support environment
Ability to learn quickly and adapt to new or updated software and processes
Preferred / Qualifications (Plus)
Experience supporting SaaS or technology products
Familiarity with ticketing systems (e.g., Jira, Freshdesk)
Experience working in a multi‑language/multi‑region support environment
Qualifications in IT or other relevant vocational education are advantageous
What we offer
Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, ****** orientation, religion, age, disability, education level, or race.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You’ll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.
This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.
Provide technical and accounting support via phone, chat, and ticketing system
Identify customer needs and offer tailored solutions to improve business efficiency
Troubleshoot basic technical issues using diagnostic tools and available resources
Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes
Escalate complex cases to Level 2 Support following defined processes
Communicate clearly and professionally with customers across all channels
Provide empathetic, customer-focused guidance
Set clear expectations and follow through on commitments
Accurately document cases, troubleshooting steps, and outcomes
Follow established processes, SLAs, and communication standards
Contribute to internal documentation and knowledge articles when needed
Collaborate closely with teammates, Level 2 Support, Sales and Retention team
Participate in coaching, training, and regular team meetings
Continuously build product knowledge and stay up to date on new releases
Requirements
2+ years of experience working in a customer facing role, providing support over the phone and by email
Native-level fluency in Japanese, with strong written and verbal communication skills in English
Knowledge of operating systems and experience with at least two of the following: Windows, Mac OS X, Linux, iOS, Android
Ability to explain technical concepts to customers with varying technical backgrounds
Strong analytical and problem-solving mindset
Ability to multitask and work in a fast-paced support environment
Ability to learn quickly and adapt to new or updated software and processes
Preferred / Qualifications (Plus)
Experience supporting SaaS or technology products
Familiarity with ticketing systems (e.g., Jira, Freshdesk)
Experience working in a multi‑language/multi‑region support environment
Qualifications in IT or other relevant vocational education are advantageous
What we offer
Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, ****** orientation, religion, age, disability, education level, or race.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist Japanese Speaker position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
