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TeamViewer Germany GmbH
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You’ll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.
This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.
Provide technical and accounting support via phone, chat, and ticketing system
Identify customer needs and offer tailored solutions to improve business efficiency
Troubleshoot basic technical issues using diagnostic tools and available resources
Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes
Escalate complex cases to Level 2 Support following defined processes
Communicate clearly and professionally with customers across all channels
Provide empathetic, customer-focused guidance
Set clear expectations and follow through on commitments
Accurately document cases, troubleshooting steps, and outcomes
Follow established processes, SLAs, and communication standards
Contribute to internal documentation and knowledge articles when needed
Collaborate closely with teammates, Level 2 Support, Sales and Retention team
Participate in coaching, training, and regular team meetings
Continuously build product knowledge and stay up to date on new releases
Requirements
2+ years of experience working in a customer facing role, providing support over the phone and by email
Native-level fluency in Japanese, with strong written and verbal communication skills in English
Knowledge of operating systems and experience with at least two of the following: Windows, Mac OS X, Linux, iOS, Android
Ability to explain technical concepts to customers with varying technical backgrounds
Strong analytical and problem-solving mindset
Ability to multitask and work in a fast-paced support environment
Ability to learn quickly and adapt to new or updated software and processes
Preferred / Qualifications (Plus)
Experience supporting SaaS or technology products
Familiarity with ticketing systems (e.g., Jira, Freshdesk)
Experience working in a multi‑language/multi‑region support environment
Qualifications in IT or other relevant vocational education are advantageous
What we offer
Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, ****** orientation, religion, age, disability, education level, or race.
Start of main content
Job title, keywords or company
South Australia
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in South Australia
0 jobs
Female Support Worker
Vision Disability Services
Munno Para SA
Visited 7 days ago
Inspector - Special Services Group
NDE Solutions
Adelaide SA 5000
Health insurance
Gym membership
Insurance services
Employee assistance program
Service Manager
Often responds within 1 day
atWork Australia
Elizabeth SA 5112
Parental leave
Employee assistance program
Salary packaging
View similar jobs with this employer
Trades Assistant – Learn Caulking (Training Provided)
Correct Caulking
Adelaide SA 5000
Referral program
Visited 8 days ago
Babysitter/Nanny
SafeNest BabySitting
Greater Adelaide SA
Visited 6 days ago
Land Management Officer | Kangaroo Island
Often responds within 7 days
Australian Wildlife Conservancy
Kingscote SA
Visited 5 days ago
Maintenance Officer
ACH Group
Greater Adelaide SA
Health insurance
Employee assistance program
Salary packaging
Customer Service Officer
AnglicareSA
Hindmarsh SA 5007
Parental leave
Health insurance
Gym membership
Employee assistance program
Salary packaging
Visited 6 days ago
Receptionist
Often responds within 1 day
Pro Active Health
Para Hills SA 5096
Gym membership
Onsite gym
Service Coordinator - Adelaide
BET Group Global
Greater Adelaide SA
Dispatch Storeperson
IM Partners
Greater Adelaide SA
Opportunities for promotion
Customer Service Representative
Vinidex Pty Ltd (Australia)
Greater Adelaide SA
Parental leave
Employee assistance program
On-site parking
Visited 5 days ago
Customer Support Specialist - Japanese Speaker
TeamViewer Germany GmbH
Adelaide SA 5000
Visited 7 days ago
Program Manager
Often responds within 1 day
Datacom
Adelaide SA 5000
Visited 7 days ago
Field Sales Consultant
Often responds within 1 day
Red Energy
Adelaide SA 5000
Paid training
Employee discount
Uniform provided
Company tablet
Visited 8 days ago
Facilities Manager
Cushman & Wakefield
Adelaide SA 5000
Private Piano Teacher (WFH)
Piano Generation
South Australia
Professional development assistance
Work from home
On-site parking
ServiceNow Consultant
Sysintegra Pty Ltd
Adelaide SA 5000
On-the-job training
Exercise Physiologist
Often responds within 1 day
Healthstin
Salisbury North SA 5108
Professional development assistance
Employee mentoring program
Gym membership
Visited 6 days ago
Employee Support - Panorama
Bedford
Panorama SA 5041
Visited 4 days ago
Research Associate
University of Canberra
Bruce SA
Health insurance
Employee assistance program
People Partner - Panorama
Bedford
Panorama SA 5041
Visited 4 days ago
Gaming Analyst
SkyCity Entertainment Group
Greater Adelaide SA
Research and Evaluation Officer - Adelaide
The Kids Research Institute Australia
Greater Adelaide SA
Health insurance
Employee discount
Extended annual leave
Salary packaging
Hatchery Technician
Yumbah Aquaculture
Arno Bay SA
Visited 6 days ago
People also searched:
Employers: Post a Job
TeamViewer Germany GmbH
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
As a Level 1 Customer Support Specialist, you will be the first point of contact for customers seeking help with technical or account-related queries. You’ll troubleshoot technical issues and guide customers toward effective solutions while delivering a positive, empathetic experience.
This role is ideal for someone who enjoys helping people, learning new technology, and would like to grow their career in a fast-paced SaaS environment.
Provide technical and accounting support via phone, chat, and ticketing system
Identify customer needs and offer tailored solutions to improve business efficiency
Troubleshoot basic technical issues using diagnostic tools and available resources
Resolve customer issues at first contact where possible, ensuring timely and accurate outcomes
Escalate complex cases to Level 2 Support following defined processes
Communicate clearly and professionally with customers across all channels
Provide empathetic, customer-focused guidance
Set clear expectations and follow through on commitments
Accurately document cases, troubleshooting steps, and outcomes
Follow established processes, SLAs, and communication standards
Contribute to internal documentation and knowledge articles when needed
Collaborate closely with teammates, Level 2 Support, Sales and Retention team
Participate in coaching, training, and regular team meetings
Continuously build product knowledge and stay up to date on new releases
Requirements
2+ years of experience working in a customer facing role, providing support over the phone and by email
Native-level fluency in Japanese, with strong written and verbal communication skills in English
Knowledge of operating systems and experience with at least two of the following: Windows, Mac OS X, Linux, iOS, Android
Ability to explain technical concepts to customers with varying technical backgrounds
Strong analytical and problem-solving mindset
Ability to multitask and work in a fast-paced support environment
Ability to learn quickly and adapt to new or updated software and processes
Preferred / Qualifications (Plus)
Experience supporting SaaS or technology products
Familiarity with ticketing systems (e.g., Jira, Freshdesk)
Experience working in a multi‑language/multi‑region support environment
Qualifications in IT or other relevant vocational education are advantageous
What we offer
Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, ****** orientation, religion, age, disability, education level, or race.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist Japanese Speaker position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
