Customer Support Specialist

Location: - Sultanpur, New Delhi

Customer Requirements

• Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution.

• Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

• Resolving queries- Working cross-functionally to ensure customer issues are being flagged and adequately addressed

• Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication

• Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Must have skills:

• Minimum 1 Year experience in Customer Service.

• Excellent verbal, written, and interpersonal communication skills

• Outstanding customer service skills and dedication to providing exceptional customer service

• Fresher’s also can apply

Good to have skills-

• Must be a self-motivator and self-starter

• Focus on quality and customer service

• Exceptional listening and analytical skills

• Solid time management skills

• Must be able to effectively deal with people at all levels inside and outside of the Company

• Creative ability & writing proficiency

• Ability to multitask and successfully operate in a fast-paced, team environment

Only female candidates can apply.

Interested candidates can apply at [email protected]

References can also apply