Job Description
Job Information
Date Opened
02/23/2026
Job Type
Full time
Industry
Customer Service
City
Udaipur
State/Province
Rajasthan
Country
India
Zip/Postal Code
313004
Job Description
We are a dynamic and customer-focused organization looking to enhance our team with a dedicated and experienced Customer Support Specialist for our US calling process. This role is critical in providing high-quality customer service and support to our US-based clients. The position requires flexibility with shift hours, primarily during the night, to align with US business hours. If you have a passion for helping others, excellent communication skills, and experience in BPO/KPO sectors, we would like to hear from you.
Key Responsibilities:
• Handle incoming calls and respond to customer emails in a timely and efficient manner.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
Shift Hours
• Flexible, mostly night shifts to accommodate US business hours.
• Specific shift timings will be discussed during the hiring process.
Requirements
• Proven customer support experience or experience as a client service representative, with a minimum of 2 years in a BPO/KPO setting preferred.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Fluent in English, both verbal and written, with the ability to engage in conversation with US clients.
Benefits
• A competitive salary with performance-based bonuses.
• Opportunities for professional growth and development within the company.
• A supportive and dynamic work environment.
• Flexibility in work hours, respecting work-life balance.
Date Opened
02/23/2026
Job Type
Full time
Industry
Customer Service
City
Udaipur
State/Province
Rajasthan
Country
India
Zip/Postal Code
313004
Job Description
We are a dynamic and customer-focused organization looking to enhance our team with a dedicated and experienced Customer Support Specialist for our US calling process. This role is critical in providing high-quality customer service and support to our US-based clients. The position requires flexibility with shift hours, primarily during the night, to align with US business hours. If you have a passion for helping others, excellent communication skills, and experience in BPO/KPO sectors, we would like to hear from you.
Key Responsibilities:
• Handle incoming calls and respond to customer emails in a timely and efficient manner.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
Shift Hours
• Flexible, mostly night shifts to accommodate US business hours.
• Specific shift timings will be discussed during the hiring process.
Requirements
• Proven customer support experience or experience as a client service representative, with a minimum of 2 years in a BPO/KPO setting preferred.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Fluent in English, both verbal and written, with the ability to engage in conversation with US clients.
Benefits
• A competitive salary with performance-based bonuses.
• Opportunities for professional growth and development within the company.
• A supportive and dynamic work environment.
• Flexibility in work hours, respecting work-life balance.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Specialist |US Calling Process position is now open for candidates interested in the Work from home Jobs sector. This role in Udaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
