Job Description
Technical Support Representative
Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers.
· Respond promptly and professionally to customer inquiries via email, chat, and phone.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
· Understanding of company products, services, and policies.
· Provide step-by-step guidance to users on problem resolution.
· Educate users on platform features, functionalities, and best practices.
· Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
· Keep records of all conversations in our CRM in a comprehensible way.
· Collaborate with internal teams to address and escalate technical issues as needed.
· Gather user feedback on their experience and communicate insights to the development team.
· Identify recurring issues and contribute to continuous improvement efforts.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
Team Leader Operation Manager Head – LOB Business Head – Contact Center Regional Director.
Must have :
· Fluency in spoken and written in English, spoken in Hindi and one native language.
· Knowledge on Basic PC hardware, Windows OS.
· Typing speed minimum 25 words per min.
Should have :
· Strong problem solving and customer handling skills.
· Good reading and comprehension skills.
· Good understanding of PC working principle.
Good to have:-
· Knowledge about the Lenovo products and call center processes.
· Knowledge of Windows 10/11 installation & troubleshoot,
· Drivers’ installation and application troubleshoot.
· Any hardware Certification will be an added advantage.
· Basic knowledge on Sales support (Upsell).
· 2+years’ experience in similar field.
Monday to Sunday Process. General Shift with 5 days working roster.
· Fresher or min.1 to 2-year experience in Customer Service and Support
· Education: Any Degree (10+2+3/4) or Diploma (10+3 or 10+2+3). Freshers or 1 to 2 years of experience.
· Strong technical aptitude and understanding of computer science concepts.
· Strong phone and verbal communication skills along with active listening.
· Mandatory requirement: Fluency in spoken and written in English, spoken in Hindi.
· Previous experience in technical support or customer service is a plus.
Skill
Basic criteria
Description
Passing Threshold
Assessment process
Qualification
Degree
Fresher or min.1 to 2-year experience in Customer Service and Support.
Document verification.
Diploma
Fresher or min.1 to 2-year experience in Customer Service and Support.
Communication Skill
Reading
Ability to read with accurate fluency 42 defined thresholds
>42 %tile
SVAR Test, F2F/Virtual Interview
Speaking
Ability to structure and communicate ideas 42 defined thresholds
Listening
Ability to listen and recite the sentences back 42 defined thresholds
Technical Skills
Products
Basic Knowledge about Lenovo PCs/Laptops
Score between
1 to 5 Point
> 3 Passing point
AMCAT / F2F / Virtual Interview
Process
Basic Knowledge about Call Center Operations
Software
Basic Knowledge about Windows OS (10/11)
Typing skills
25 words per min
Online Assessment
Online Typing Test
Job Types: Full-time, Permanent
Pay: ₹150,000.00 - ₹320,000.00 per year
Benefits:
Paid time off
Schedule:
Day shift
Monday to Friday
Rotational shift
Supplemental Pay:
Performance bonus
Quarterly bonus
Application Question(s):
freshers with excellent english are also applicable
are you comfortable with 2 days rotatory off and must have basic computer knowledge regarding window installation and lenovo laptops
Work Location: In person
Speak with the employer
++1 7+857+22+0
Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers.
· Respond promptly and professionally to customer inquiries via email, chat, and phone.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
· Understanding of company products, services, and policies.
· Provide step-by-step guidance to users on problem resolution.
· Educate users on platform features, functionalities, and best practices.
· Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
· Keep records of all conversations in our CRM in a comprehensible way.
· Collaborate with internal teams to address and escalate technical issues as needed.
· Gather user feedback on their experience and communicate insights to the development team.
· Identify recurring issues and contribute to continuous improvement efforts.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
Team Leader Operation Manager Head – LOB Business Head – Contact Center Regional Director.
Must have :
· Fluency in spoken and written in English, spoken in Hindi and one native language.
· Knowledge on Basic PC hardware, Windows OS.
· Typing speed minimum 25 words per min.
Should have :
· Strong problem solving and customer handling skills.
· Good reading and comprehension skills.
· Good understanding of PC working principle.
Good to have:-
· Knowledge about the Lenovo products and call center processes.
· Knowledge of Windows 10/11 installation & troubleshoot,
· Drivers’ installation and application troubleshoot.
· Any hardware Certification will be an added advantage.
· Basic knowledge on Sales support (Upsell).
· 2+years’ experience in similar field.
Monday to Sunday Process. General Shift with 5 days working roster.
· Fresher or min.1 to 2-year experience in Customer Service and Support
· Education: Any Degree (10+2+3/4) or Diploma (10+3 or 10+2+3). Freshers or 1 to 2 years of experience.
· Strong technical aptitude and understanding of computer science concepts.
· Strong phone and verbal communication skills along with active listening.
· Mandatory requirement: Fluency in spoken and written in English, spoken in Hindi.
· Previous experience in technical support or customer service is a plus.
Skill
Basic criteria
Description
Passing Threshold
Assessment process
Qualification
Degree
Fresher or min.1 to 2-year experience in Customer Service and Support.
Document verification.
Diploma
Fresher or min.1 to 2-year experience in Customer Service and Support.
Communication Skill
Reading
Ability to read with accurate fluency 42 defined thresholds
>42 %tile
SVAR Test, F2F/Virtual Interview
Speaking
Ability to structure and communicate ideas 42 defined thresholds
Listening
Ability to listen and recite the sentences back 42 defined thresholds
Technical Skills
Products
Basic Knowledge about Lenovo PCs/Laptops
Score between
1 to 5 Point
> 3 Passing point
AMCAT / F2F / Virtual Interview
Process
Basic Knowledge about Call Center Operations
Software
Basic Knowledge about Windows OS (10/11)
Typing skills
25 words per min
Online Assessment
Online Typing Test
Job Types: Full-time, Permanent
Pay: ₹150,000.00 - ₹320,000.00 per year
Benefits:
Paid time off
Schedule:
Day shift
Monday to Friday
Rotational shift
Supplemental Pay:
Performance bonus
Quarterly bonus
Application Question(s):
freshers with excellent english are also applicable
are you comfortable with 2 days rotatory off and must have basic computer knowledge regarding window installation and lenovo laptops
Work Location: In person
Speak with the employer
++1 7+857+22+0
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support - Tech position is now open for candidates interested in the Hindi Call Center Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hindi Call Center Jobs is a plus.