Customer Support Voice

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with +5% of the Fortune 1000 companies among our 225,000 loyal customers. Here you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU. ABOUT THE OPPORTUNITY: Iron Mountain Data Centers is looking to hire a Data Analyst to join our global Data Enablement team. You will take shared responsibility for the enablement, maintenance, troubleshooting, and operational support of our data platform. To succeed in this role you will need an eye for detail, ability to think clearly, calmly, and methodically while driving break fix opportunities to incident resolution; the ability to methodically diagnose and perform root-cause-analysis on data, systems, and reports; ability to support critical data warehouse processes, jobs, pipeline, and tools; have a basic understanding of data management framework; and be willing to learn how to consistently deliver data to end users via the data platform toolset. Responsibility:  The position is challenging - it requires multitasking abilities, being flexible to change, solid customer service skills, excellent communication skills, sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication.  Examine all relevant information\ inquiry received through calls, email/fax from customer/internal stakeholders and use critical thinking to identify the type/category and skillset it should go to for resolution within Iron Mountain and concerned vendors.  Attention to detail needed while reviewing and enrichment of each customer request  Communicate effectively with company employees regarding proper required information and instructing them on proper procedures  Maintain records for customer interaction, recording details including the actions taken on every request Skills Required:  Excellent communication skills and good telephone etiquette.  Sound reading comprehension  Excellent verbal (oral) and written communication specially email etiquettes. Qualification Required  Any Graduate with experience in BPO sector especially in a calls handling process. Candidates worked in an Customer Satisfaction index environment will be added advantage. Should be open and flexible to work in 5:30 pm to 2:30 am ist, + pm to 6 am IST. • (Mandatory