Job Description
Job details
Salary
₹3,00,000 - ₹4,00,000 a year
Benefits & Perks
Commuter assistance
Job Type
Full-time
BenefitsPulled from the full job description
Commuter assistance
Full Job Description
Job Description
This position consists of being the first line of contact with clients experiencing technical difficulties with their internet-connected technology. This position is tasked with providing limited technical support for defined issues and gathering/dispatching information for additional defined issues.
Job Title: Customer Support/ Technical Support
Job Location: Bangalore
TASKS
• Connects and communicates with clients using a phone, recommending appropriate solutions based on the client’s description of their issue and their own diagnosis
• Requires excellent verbal and written skills to greet clients and clarify services being rendered
• Probing and discovering clients’ needs and understand client view point
• Provides scope of client issue(s), services to be performed, and any applicable information regarding the client and repair
• Handle complaints and objections effectively should try to resolve the same without escalation
• Maintains high levels of professionalism, courtesy and service throughout all client interactions
• Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving
• Handling client information with integrity and sensitivity
• Documents all client interactions in a customer relationship management system
Requirements
• Strong written and verbal communication English skills.
• Typing Skills: 30 WPM w/+0% accuracy
• Basic understanding of the components of a computer and peripherals
• Any undergraduate, graduate, post graduate & diploma (Diploma or degree, preferably in either computing or electrical engineering, and/or equivalent industry experience)
• Total Experience - 0-2 years of experience. Previous experience in the customer service or call center is preferential
Benefits
Both Side CAB + Incentive
Job Information
Salary
300000 - 400000
Work Experience
Open for Both
City
Bangalore North
State/Province
Karnataka
Country
India
Industry
BPO
Zip/Postal Code
560002
Salary
₹3,00,000 - ₹4,00,000 a year
Benefits & Perks
Commuter assistance
Job Type
Full-time
BenefitsPulled from the full job description
Commuter assistance
Full Job Description
Job Description
This position consists of being the first line of contact with clients experiencing technical difficulties with their internet-connected technology. This position is tasked with providing limited technical support for defined issues and gathering/dispatching information for additional defined issues.
Job Title: Customer Support/ Technical Support
Job Location: Bangalore
TASKS
• Connects and communicates with clients using a phone, recommending appropriate solutions based on the client’s description of their issue and their own diagnosis
• Requires excellent verbal and written skills to greet clients and clarify services being rendered
• Probing and discovering clients’ needs and understand client view point
• Provides scope of client issue(s), services to be performed, and any applicable information regarding the client and repair
• Handle complaints and objections effectively should try to resolve the same without escalation
• Maintains high levels of professionalism, courtesy and service throughout all client interactions
• Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving
• Handling client information with integrity and sensitivity
• Documents all client interactions in a customer relationship management system
Requirements
• Strong written and verbal communication English skills.
• Typing Skills: 30 WPM w/+0% accuracy
• Basic understanding of the components of a computer and peripherals
• Any undergraduate, graduate, post graduate & diploma (Diploma or degree, preferably in either computing or electrical engineering, and/or equivalent industry experience)
• Total Experience - 0-2 years of experience. Previous experience in the customer service or call center is preferential
Benefits
Both Side CAB + Incentive
Job Information
Salary
300000 - 400000
Work Experience
Open for Both
City
Bangalore North
State/Province
Karnataka
Country
India
Industry
BPO
Zip/Postal Code
560002
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
