Job Description
Provide daily customer service
.Answer telephones promptly to answer customer queries and take product orders and provide written communications
.Mail response to all stake holders within 24hours
.Provide accurate product information to customers
.Respond efficiently and effectively to customer queries and complaints
.Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.
.Clear correct aligners tracking, data base maintenance, updation and follow up with customers from treatment planning to delivery and payment stage.
.Receive and enter customer orders via telephone, electronically and provide written communication on the same.
.Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.
.Send email to customers for any partial/short shipments
.Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets
Job Types: Full-time, Permanent
Salary: ₹18,000.00 - ₹25,000.00 per month
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
• Flexible schedule
• Food provided
• Health insurance
• Provident Fund
Schedule:
• Morning shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Mumbai - 400070, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)
Language:
• English (Preferred)
Speak with the employer
++1____#####
Application Deadline: 10/0+/2026
Expected Start Date: 06/0+/2026
.Answer telephones promptly to answer customer queries and take product orders and provide written communications
.Mail response to all stake holders within 24hours
.Provide accurate product information to customers
.Respond efficiently and effectively to customer queries and complaints
.Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.
.Clear correct aligners tracking, data base maintenance, updation and follow up with customers from treatment planning to delivery and payment stage.
.Receive and enter customer orders via telephone, electronically and provide written communication on the same.
.Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.
.Send email to customers for any partial/short shipments
.Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets
Job Types: Full-time, Permanent
Salary: ₹18,000.00 - ₹25,000.00 per month
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
• Flexible schedule
• Food provided
• Health insurance
• Provident Fund
Schedule:
• Morning shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Mumbai - 400070, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)
Language:
• English (Preferred)
Speak with the employer
++1____#####
Application Deadline: 10/0+/2026
Expected Start Date: 06/0+/2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.