Job Description
Greetings from Mirraw.com,
We are looking for Customer Support Executive ( Freshers are also welcome),
Process - Blended process,
Location - Mumbai ( Lower Parel / Currey Road).
Job Profile:
Responsibilities:
· Interacting with customers on daily basis.
· Listening to customers patiently and helping them resolve issues.
· Helping customers with their product queries.
· Misc day to day activities.
· Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
· Ability to empathize with and prioritize customer needs
· Demonstrates interpersonal skills with a diverse customer base
· Demonstrates conflict resolution, negotiation, and de-escalation skills
· Demonstrates ownership to resolve challenging customer issues, escalating when necessary
· Ability to determine customer needs and provide appropriate solutions
· Maintain regular and reliable attendance, including the daily schedule as assigned
· Flexible with the working schedule; may be expected to work night shifts (For male employees only).
· Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali).
Regards,
HR Team.
Job Type: Full-time
Salary: ₹13,000.00 - ₹1+,000.00 per month
Schedule:
• Rotational shift
COVID-1+ considerations:
Proper Sanitisation and regular temperature checks.
Ability to commute/relocate:
• Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• Customer Support: 1 year (Required)
• Blended process: 1 year (Preferred)
Language:
• English (Required)
Speak with the employer
++1
We are looking for Customer Support Executive ( Freshers are also welcome),
Process - Blended process,
Location - Mumbai ( Lower Parel / Currey Road).
Job Profile:
Responsibilities:
· Interacting with customers on daily basis.
· Listening to customers patiently and helping them resolve issues.
· Helping customers with their product queries.
· Misc day to day activities.
· Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
· Ability to empathize with and prioritize customer needs
· Demonstrates interpersonal skills with a diverse customer base
· Demonstrates conflict resolution, negotiation, and de-escalation skills
· Demonstrates ownership to resolve challenging customer issues, escalating when necessary
· Ability to determine customer needs and provide appropriate solutions
· Maintain regular and reliable attendance, including the daily schedule as assigned
· Flexible with the working schedule; may be expected to work night shifts (For male employees only).
· Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali).
Regards,
HR Team.
Job Type: Full-time
Salary: ₹13,000.00 - ₹1+,000.00 per month
Schedule:
• Rotational shift
COVID-1+ considerations:
Proper Sanitisation and regular temperature checks.
Ability to commute/relocate:
• Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Required)
Experience:
• Customer Support: 1 year (Required)
• Blended process: 1 year (Preferred)
Language:
• English (Required)
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
