Job Description
• Provide end - to - end service support to our customers. Attend customer queries , issues and grievances over phone, email, live chat and SMS.
• Work with internal teams to resolve customer issues promptly.
• Gather and pass on the feedback from customers to concerned Teams in the company.
• Proactively engage with customers to enhance retention and loyalty.
• Meet the high standards of professional conduct , turnaround time and accuracy.
• Actively engage and cross-sell the upcoming shows on STAGE OTT App.
• Collaborating with team members on knowledge transfer, support policies, procedures and standards
Skills Required
• 1+ years experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background or OTT background
• Excellent proficiency in Haryanvi, Rajasthani & Hindi
• Critical thinking and problem-solving skills
• An understanding of the Customer First principle and committed to consistently delivering high-quality customer support.
Job Type: Full-time
Salary: ₹+,644.36 - ₹26,765.12 per month
Schedule:
• Morning shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Noida, Gautam Buddha Nagar - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)
Language:
• English (Required)
Speak with the employer
++1
• Work with internal teams to resolve customer issues promptly.
• Gather and pass on the feedback from customers to concerned Teams in the company.
• Proactively engage with customers to enhance retention and loyalty.
• Meet the high standards of professional conduct , turnaround time and accuracy.
• Actively engage and cross-sell the upcoming shows on STAGE OTT App.
• Collaborating with team members on knowledge transfer, support policies, procedures and standards
Skills Required
• 1+ years experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background or OTT background
• Excellent proficiency in Haryanvi, Rajasthani & Hindi
• Critical thinking and problem-solving skills
• An understanding of the Customer First principle and committed to consistently delivering high-quality customer support.
Job Type: Full-time
Salary: ₹+,644.36 - ₹26,765.12 per month
Schedule:
• Morning shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Noida, Gautam Buddha Nagar - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)
Language:
• English (Required)
Speak with the employer
++1
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.