Job Description
Job details
Job Type
Full-time
Full Job DescriptionJob listing Job details
Job Information
Industry
Operations
Work Experience
1-3 years
City
Gurugram
State/Province
Haryana
Country
India
Zip/Postal Code
122016
Job Description
Position Overview:
NoPaperForms is in a search of potential candidates who shall be responsible to handle the basic level of customer queries related to our Product through Calls, Chat, Emails, and Tickets. The position requires understanding the customer's problem accurately, following the established procedures to investigate and resolve the problem, and communicating with them. You would be working in a multi-tasking environment working on multiple customer services and back-office operations at the same time.
The position shall be responsible for:
Managing inbound/ outbound calls/ emails/ chats in a timely and efficient manner
Resolving customer queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats
Keeping records of all conversations in our contact center database in a comprehensible manner
Consistently meeting and exceeding quantitative and qualitative targets
Identify bottleneck, call out issues, own up customer issue/track & provide resolution
Working within the team and with other functions to resolve Customers issues effectively
Sharing process improvement ideas and suggestions with the team’s leadership to improve the customer experience
Requirements
Positions Must-haves:
High School/Graduation Degree
Relevant work experience of around 6 months - 2 years
Good verbal and written communication skills and active listening
Ability to multitask, prioritize, and manage time effectively
Prior ticketing/ query management experience would be a value-added advantage
Fair knowledge of MS Excel and Word
Highly trainable, quick learner, adaptive to gravitational changes in the organization
Benefits
Why Join Us?
Being a part of the NPF family, you get a chance to work with the "Zabardast Game-Changing Team" who has the passion and belief for solving for the customers.
A great working environment with a clear vision and orientation
Job Type
Full-time
Full Job DescriptionJob listing Job details
Job Information
Industry
Operations
Work Experience
1-3 years
City
Gurugram
State/Province
Haryana
Country
India
Zip/Postal Code
122016
Job Description
Position Overview:
NoPaperForms is in a search of potential candidates who shall be responsible to handle the basic level of customer queries related to our Product through Calls, Chat, Emails, and Tickets. The position requires understanding the customer's problem accurately, following the established procedures to investigate and resolve the problem, and communicating with them. You would be working in a multi-tasking environment working on multiple customer services and back-office operations at the same time.
The position shall be responsible for:
Managing inbound/ outbound calls/ emails/ chats in a timely and efficient manner
Resolving customer queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats
Keeping records of all conversations in our contact center database in a comprehensible manner
Consistently meeting and exceeding quantitative and qualitative targets
Identify bottleneck, call out issues, own up customer issue/track & provide resolution
Working within the team and with other functions to resolve Customers issues effectively
Sharing process improvement ideas and suggestions with the team’s leadership to improve the customer experience
Requirements
Positions Must-haves:
High School/Graduation Degree
Relevant work experience of around 6 months - 2 years
Good verbal and written communication skills and active listening
Ability to multitask, prioritize, and manage time effectively
Prior ticketing/ query management experience would be a value-added advantage
Fair knowledge of MS Excel and Word
Highly trainable, quick learner, adaptive to gravitational changes in the organization
Benefits
Why Join Us?
Being a part of the NPF family, you get a chance to work with the "Zabardast Game-Changing Team" who has the passion and belief for solving for the customers.
A great working environment with a clear vision and orientation
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
