Job Description
Assistant Manager - Customer Supports - Tracking customer experiences across online and offline channels, devices, and touchpoints.- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.- Identifying customer needs and taking proactive steps to maintain positive experiences.- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.- Performing product tests, evaluating after-sales and support services, and facilitating improvements.- Documenting processes and logging technical issues, as well as customer compliments and complaints.- Keeping informed of industry trends and new CRM technologies (ref:iimjobs.com
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.