Job Description
Job Title: Customer Support Executive (Voice & Email Process)
Location: Delhi | Jasola
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary:
We are looking for a dynamic and customer-focused Customer Support Executive to handle both voice and email interactions. The candidate will be responsible for resolving customer queries, providing accurate information, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner
Respond to customer queries via email within defined TAT
Resolve customer complaints efficiently and escalate when required
Maintain accurate records of customer interactions in CRM systems
Provide product/service information and guide customers accordingly
Ensure high-quality customer experience and satisfaction
Follow standard operating procedures and company policies
Required Skills:
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to handle customer queries patiently and professionally
Basic knowledge of MS Office and CRM tools
Ability to multitask and work under pressure
Qualification:
Graduate in any discipline
Relevant experience in customer support (Voice/Email/Chat preferred)
Preferred Skills:
Experience in BPO/Customer Service industry
Good typing speed and email drafting skills
Flexible to work in rotational shifts
Thanks,
V. Ravikumar.
7416XXXXXX.
Pay: ₹500,000.00 - ₹700,000.00 per year
Work Location: In person
Location: Delhi | Jasola
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary:
We are looking for a dynamic and customer-focused Customer Support Executive to handle both voice and email interactions. The candidate will be responsible for resolving customer queries, providing accurate information, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner
Respond to customer queries via email within defined TAT
Resolve customer complaints efficiently and escalate when required
Maintain accurate records of customer interactions in CRM systems
Provide product/service information and guide customers accordingly
Ensure high-quality customer experience and satisfaction
Follow standard operating procedures and company policies
Required Skills:
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to handle customer queries patiently and professionally
Basic knowledge of MS Office and CRM tools
Ability to multitask and work under pressure
Qualification:
Graduate in any discipline
Relevant experience in customer support (Voice/Email/Chat preferred)
Preferred Skills:
Experience in BPO/Customer Service industry
Good typing speed and email drafting skills
Flexible to work in rotational shifts
Thanks,
V. Ravikumar.
7416XXXXXX.
Pay: ₹500,000.00 - ₹700,000.00 per year
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support (Voice & Email) position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.