Job Description
Responsibilities:
- Responsible for resolving and replying queries. Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels.
- Sending timely events related or customer related communication.
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight.
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits.
Skills & Experience:
- 1-3 years of relevant experience in customer service role (preferably e-commerce, app solution process)
- Good command over written and verbal communication.
- Problem solver.
- Ability to multi-task and prioritise.
- Strong time management skills and motivated to exceed expectations.
- Flexible based on business needs and requirements.
Paytm Insider helps you discover the best things to do! Go out and buy tickets to the best in comedy, music, sports or weekend travel in your city or Stay in and cut through the clutter to find the best new movies, music or TV shows.
Our website
- Responsible for resolving and replying queries. Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels.
- Sending timely events related or customer related communication.
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight.
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits.
Skills & Experience:
- 1-3 years of relevant experience in customer service role (preferably e-commerce, app solution process)
- Good command over written and verbal communication.
- Problem solver.
- Ability to multi-task and prioritise.
- Strong time management skills and motivated to exceed expectations.
- Flexible based on business needs and requirements.
Paytm Insider helps you discover the best things to do! Go out and buy tickets to the best in comedy, music, sports or weekend travel in your city or Stay in and cut through the clutter to find the best new movies, music or TV shows.
Our website
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
