Job Description
Job Description
We Are Hiring For ITES Company. (Immediate Joining to 30 Days)
Job Location : Mumbai
Sal : 2.50 to 5.00 LPA
Please Call : Rhea @ ++1____#####
Language: Proficient in English (Read + Write + Speak )
Roles and Responsibilities
Opens, logs, prioritizes, assigns, and closes calls logged
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Adherence to policies and procedures, closure of open calls after resolution.
Desired Candidate Profile
1-6 Yrs of experience in International BPO/Customer Support
Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 247 shift environment
Knowledge and understanding of end user requirements
Strong customer service orientation Self-Starter
Good listening skills & Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
Mandatory Language Skill: Prior SD experience and excellent English speaking skills
Key Skills
BPO
Blended ProcessCustomer ServiceCCEUS ShiftProcessVoice ProcessUK ShiftVoice SupportProcess AssociateCSACustomer SupportInbound VoiceOutbound VoiceInternational VoiceCall CenterAssociateInternational Calling
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Outpace Consulting Services Private Limited
Leading ITES company
Company Info
View Contact Details
+
Salary:
2,50,000 - 5,00,000 P.A.
Industry:
BPO / Call Centre
Functional Area:
Customer Success, Service & Operations
Role Category:
Customer Success
Role:
Customer Success Associate
Employment Type:
Full Time, Permanent
We Are Hiring For ITES Company. (Immediate Joining to 30 Days)
Job Location : Mumbai
Sal : 2.50 to 5.00 LPA
Please Call : Rhea @ ++1____#####
Language: Proficient in English (Read + Write + Speak )
Roles and Responsibilities
Opens, logs, prioritizes, assigns, and closes calls logged
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Adherence to policies and procedures, closure of open calls after resolution.
Desired Candidate Profile
1-6 Yrs of experience in International BPO/Customer Support
Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 247 shift environment
Knowledge and understanding of end user requirements
Strong customer service orientation Self-Starter
Good listening skills & Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
Mandatory Language Skill: Prior SD experience and excellent English speaking skills
Key Skills
BPO
Blended ProcessCustomer ServiceCCEUS ShiftProcessVoice ProcessUK ShiftVoice SupportProcess AssociateCSACustomer SupportInbound VoiceOutbound VoiceInternational VoiceCall CenterAssociateInternational Calling
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Outpace Consulting Services Private Limited
Leading ITES company
Company Info
View Contact Details
+
Salary:
2,50,000 - 5,00,000 P.A.
Industry:
BPO / Call Centre
Functional Area:
Customer Success, Service & Operations
Role Category:
Customer Success
Role:
Customer Success Associate
Employment Type:
Full Time, Permanent
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.