Job Description

We Are Hiring For ITES Company. (Immediate Joining to 30 Days)

Job Location : Mumbai

Sal : 2.50 to 5.00 LPA

Please Call : Rhea @ +91____#####

Language: Proficient in English (Read + Write + Speak )

Roles and Responsibilities

Opens, logs, prioritizes, assigns, and closes calls logged

Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User

Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Routes the enquiries to Resolver Groups as appropriate

Re-routes misdirected calls

Escalates tickets which have not been resolved

Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Adherence to policies and procedures, closure of open calls after resolution.

Desired Candidate Profile

1-6 Yrs of experience in International BPO/Customer Support

Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment

Knowledge and understanding of end user requirements

Strong customer service orientation Self-Starter

Good listening skills & Ability to analyze and solve technical problems

Strong problem analysis, resolution, and writing skills

Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Key Skills

BPO

Blended ProcessCustomer ServiceCCEUS ShiftProcessVoice ProcessUK ShiftVoice SupportProcess AssociateCSACustomer SupportInbound VoiceOutbound VoiceInternational VoiceCall CenterAssociateInternational Calling

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Outpace Consulting Services Private Limited

Leading ITES company

Company Info

View Contact Details

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Salary:

2,50,000 - 5,00,000 P.A.

Industry:

BPO / Call Centre

Functional Area:

Customer Success, Service & Operations

Role Category:

Customer Success

Role:

Customer Success Associate

Employment Type:

Full Time, Permanent