Greetings from Aaviskaar Gems Pvt Ltd..!!!

We are hiring Customer Care Executive

Location: - Mulund West, MUMBAI – 400080

Role Summary: -
We are hiring Customer Care Executives who can resolve customer complaints and ensure customer satisfaction and be able to maintain a healthy relationship with existing and new customers of the company.

Roles & Responsibilities: -
• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will be responding to the incidents / issues reported by customer through voice Interaction and through E-mail, Web tickets & remote support.
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• Coordinate with branch sales team for lead conversion Tele-calling / follow up on leads given by sales team and Corporate office
• Follow up with customer for timely interest collection
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills: -

· Experience as a Customer Support

· Excellent communication and problem-solving skills

· Patience when handling tough cases

· Contributes to team effort by accomplishing related results as needed.

· Adhering to all company policies and procedures.

Experience: -

Min 1 to 2 years

Educational background: -

· Education: +2/Intermediate/ Any Graduate

Key Skills: -

· Customer Service, Solving Queries, Customer Handling, Customer Relationship

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month

Benefits:
• Internet reimbursement
• Leave encashment

Schedule:
• Day shift

Application Question(s):
• How many years of experience do you have as an Customer Care Executive ?
• What was your current CTC?
• How many days of notice period do you need to serve?

Speak with the employer
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