Responsibilities
• Provide knowledgeable answers to customer phone, chat and email inquiries regarding products and brands.
• Assist clients on order-on-line
• Deal with orders in the back end.
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our CRM tools
• Develop collaborative, positive working relationships with staff at our traditional boutiques
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence

Required Candidate profile
• Minimum of 0-2 years’ experience in customer service for a luxury company, preferably in fashion.
• Strong E Commerce background
• Must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
• Proven to be organized, methodical, rigorous
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
• Team player able to develop great relations with co-workers

Job Type: Full-time

Salary: ₹11,909.75 - ₹24,495.00 per month

Benefits:
• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:
• Day shift

Experience:
• Customer support in Fashion Indsutry: 1 year (Preferred)

Language:
• Fluent English (Preferred)

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