Job Description
Role/Job Title:Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department:Customer Experience
Place of work:Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Secondary Responsibilities:
Drive all the initiatives in the Customer contact center.
Key Success Metrics:
Productivity, Average handling time, First contact resolution
Business: Service
Function/ Department:Customer Experience
Place of work:Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Secondary Responsibilities:
Drive all the initiatives in the Customer contact center.
Key Success Metrics:
Productivity, Average handling time, First contact resolution
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Voice position is now open for candidates interested in the BPO Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
