Job details
Job Type
Full-time

Full Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job duties and responsibilities
• To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
• To understand customer’s needs and provide solution / attention to them
• To fulfil customer requests, ensuring total customer satisfaction
• To demonstrate strong work commitment and work ethic
• To solicit customer feedback
• To adhere to schedule of work & be available for deployment at short notice when on standby
• Open to work shifts across Monday to...