Customer Technical Advisor (6-month Position)

Full job description

Join our focused, results orientated and supportive teams

Excellent opportunity to expand your current skill set

Wellington region based, six-month full-time position

We have two opportunities to join Wellington Water Ltd on a fixed term basis as a technical advisor providing technical customer support for drainage or water network resolutions.

They are full-time, six-month fixed-term positions of 40 hours a week.

The remuneration range for this role is $71,76+ to $101,321 p.a. (including KiwiSaver) depending on skills and experience

The opportunity

On a daily basis in this dynamic position, you will provide technical and operational support to the appropriate depot's Network Operations and Engineering Lead; encompassing supporting operational responses, planned works, customer liaison and working with operational field crews to ensure the efficient and effective delivery of water services.

This will see you:

undertake investigations of more complex water and drainage issues

determine and apply the best approach to water and drainage investigations

develop Planned Maintenance Programs for network assets

carry out quality reviews and audits of completed work.

Please note these roles operate across the Greater Wellington Region. Nominally operating from our Porirua depot, you will be required to work from other areas in the region such as Wellington, South Wairarapa, Porirua, Upper Hutt and Lower Hutt locations from time to time. A company vehicle is supplied for this role.

About you

To be successful in this role you will bring:

excellent customer service skills and ability to build relationships

experience working across issue resolutions, utilising good verbal communication skills

a degree of physical fitness to carry out field inspections

a NZCE/Diploma in Engineering/Degree qualification (Civil, Mech, Elect) or other suitable trade qualification

a full NZ Class 1 driver's licence

strong computer literacy, with specific experience with computer-based maintenance and asset management systems

emergency and incident response experience

ability to interpret engineering drawings including network plans.

Benefits

At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.

Our benefits include:

flexible working arrangements including up to two days working from home

a comprehensive wellbeing programme, including one paid wellbeing day annually

formal and informal professional development opportunities

five weeks of annual leave accrual which will be available following two years of continual service.

To view a full list of our employee benefits please copy and paste the URL below into your internet browser's address bar: https://careers.wellingtonwater.co.nz/

About us

Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We're a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.

The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whanau and Mana.

Applications close on Sunday, 15 June 2025

How to apply

To view a copy of the position description please copy and paste the URL below into your internet browser's address bar: https://expressonline.haineslink.co.nz/pdfs/7+4857_JobDesc.pdf

To apply for the role, click on the 'apply' button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.

For further information, email: joinus@wellingtonwater.co.nz

Applicants will be required to undergo drug and ******* testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.

&