About the Role

Customer service leads are in charge of overseeing the day-to-day operations of their company’s customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided.

Roles and Responsibilities
• Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently Creating reports on customer feedback or satisfaction to help improve the customer service experience over time Work with the goal of improving retention rates
• Developing and implementing process improvements to increase efficiency in customer service operations
• Helping customers by answering questions, resolving problems, and providing information about products and services
• Managing a team of customer service representatives to ensure they are providing excellent service to customers
• Interacting with customers directly to answer questions about products or services
• Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers
• Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly

Candidate Requirement
• Bachelor or master degree in computer science or information technology or related field (Such as BE, Btech, Mtech, ME, BCA, MCA, BSc. IT, MSc.IT )
• Excellent communication skills
• Prompt, Responsive, Responsible and Friendly approach to customer situations.
• They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all times