Technical Support Good Communication Skills, Presentation Skills, Interpersonal Skills · Excellent Soft Skills · Hardware/ networking/ Laptop/ desktop/ OS/ VPO/ Blackberry /or System, Product, Process Knowledge · Process Expert - Knowledge & Delivery in BPO/ Call Center/ Call Centre · Identify process level gaps & analyze root cause of complaints · Candidate should have 0-5 year of experience in Customer Support Voice Process. · Regularly updating training modules · Should be open to work in