D365 Systems Accountant

Full job description
About Us

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,100 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £1bn) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

Role Overview

Reporting to the Director of Digital Products and embedded into the finance teams this individual will be the owner of the financial systems within Travel Counsellors to ensure that finance users are correctly supported, and the system evolves with the growth of the business. We are looking for that person who is happy to be self-organising and can take on the exciting opportunity of maintaining, configuring, evolving financial systems as an advanced user supported by technical support teams and a specialist partner in the space.

This is an ideal role for someone who is financially minded/trained/qualified and enjoys the systems and process side of a financial team, working alongside financial and technical colleagues.

Principal Accountabilities

You will be the systems owner, ensuring that systems are available, maintained, supported, and improved in line with In-Life BAU activity
Adding, amending, maintaining and troubleshooting existing configuration across the Finance systems
Providing 1st line operational user support to users in collaboration with a technical helpdesk
Supporting the technical support desk with escalating issues to the 2nd line support partners
A key stakeholder of the incident team in collaboration with technical support desk in the event of unplanned outages and P1/P2 issues
Implementing, & maintaining finance processes into the finance systems
Owning and executing the release processes in line with the technology and supplier partners, which includes regression testing and automated suites
Collecting, planning, and executing development improvements to the finance systems in collaboration with internal and external partners
Be the face of the finance systems internally in Travel Counsellors
Key Skills and Experience Required

Expert proficiency in the capability, configuration, process flows and functionality of MS D365 F&O
Significant understanding of financial roles, process and concepts, including AP, AR, management reporting and other areas
Ability to create and/or amend process maps using Visio (or similar), to help enhance system capabilities and user experience
Experience and knowledge of working to Agile and Waterfall project management methodologies
Prior experience of provision of 1st and 2nd line technical support for finance system issues across a range of stakeholders
Formal finance qualifications would be desirable, though not essential
Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

A competitive basic salary + annual company bonus
Flexible hybrid working model
Career development and promotional opportunities
25 days holidays (increasing to 28 after 5 years of service)
A Moments That Matter day (annually)
Enhanced Maternity / Paternity pay
Holiday buy and sell (up to 5 days per year)
3 paid days charity leave
Company events, socials, and incentives
3x annual salary death in service benefit
Company Pension scheme
Costco Membership
Salary sacrifice, company car scheme
Cycle to Work Scheme
Employee Assistance Programme
Free breakfast, fruit, and hot/cold beverages
Referral scheme
Employee discount
Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)

United Kingdom
England
Manchester Show on map Get directions