Job Description
Dabur is an Indian multinational consumer goods company that specializes in the production of Ayurvedic and natural healthcare products.
Job Title: Customer Relationship Executive
Company: Dabur
Job Summary:
• Customer Relationship Executives at Dabur are responsible for building and maintaining positive relationships with customers, ensuring customer satisfaction, and addressing their queries and concerns.
• They serve as a point of contact for customers, handling incoming inquiries through various channels such as phone calls, emails, and social media platforms.
• Customer Relationship Executives provide product information, assist with order placement and tracking, handle complaints or issues, and strive to resolve them effectively.
Dabur Careers
Skills:
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Customer-centric approach with a focus on delivering exceptional service.
• Problem-solving and conflict resolution abilities.
• Proficiency in using customer relationship management (CRM) software or tools.
• Good organizational skills and attention to detail.
• Ability to work well in a team and collaborate with different departments.
• Patience, empathy, and the ability to handle difficult or irate customers.
• Basic knowledge of the products or services offered by Dabur.
• Flexibility to work in shifts, including weekends or holidays.
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Responsibility:
• Responding to customer inquiries promptly and professionally.
• Providing accurate product information and resolving customer issues.
• Assisting customers with order placement, tracking, and delivery updates.
• Upselling or cross-selling products and services to customers.
• Maintaining customer databases and updating records.
• Collaborating with internal teams to address customer needs and concerns.
• Following up with customers to ensure satisfaction and resolve any outstanding issues.
Requirement:
• High school diploma or equivalent qualification is typically required.
• Prior experience in a customer service or customer relationship role is beneficial.
• Familiarity with CRM software or tools is a plus.
• Bachelor's degree in a relevant field is preferred, not mandatory
💡 Quick Summary
Seeking a career-building opportunity? The Dabur Recruitment 2026 | For Freshers | Customer Relationship position is now open for candidates interested in the MIS Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
